- Scope and Secure Payment Processing
All payments processed through our website www.toughsteeltrowel.com are handled securely. We utilize Stripe as our payment service provider to ensure secure transaction processing.
When you place an order, your payment details are processed directly through the secure checkout interface without requiring you to create or log into a separate Stripe account. Payment transactions are subject to regular security assessments and monitoring for unusual activity conducted by our payment processor.
- Accepted Payment Methods
We support major payment methods to facilitate secure and convenient checkout, including:
Visa
Mastercard
American Express
Apple Pay
Google Pay
- Billing Descriptor
For your bank or credit card statement, transactions made on our website will appear with the billing descriptor: www.toughsteeltrowel.com.
- Data Protection and Privacy
In accordance with German and European data protection regulations—including the General Data Protection Regulation (GDPR)—we are committed to protecting your personal and payment data. Non-essential cookies are only deployed on our website after you have explicitly provided your consent by clicking the “Accept” button on our cookie banner. For comprehensive details regarding how we collect, process, and safeguard your data, please refer to our Privacy Policy.
- Order Processing and Fulfillment
Upon successful completion of your payment, order fulfillment and shipping timelines will be executed in accordance with our separate Shipping Policy.
- Customer Support and Contact Information
If you have any inquiries regarding your payment or transaction, our customer support team is available to assist you. We aim to respond to all inquiries within 24 hours.
Address: Rankestraße 26, 10789 Berlin, Germany
Phone: +49 30220127820
Email: inventory@toughsteeltrowel.com
Website: www.toughsteeltrowel.com